RETURN AND EXCHANGE POLICY

Custom or made-to-order items: These items are non-refundable and cannot be exchanged unless there is a manufacturing defect.

Standard items: If you’re not satisfied with your purchase, you may request a return or exchange within 7 days of receiving your order.

Conditions: Items must be unused, in original condition and packaging.

Return shipping: Customers are responsible for return shipping costs unless the return is due to an error or a faulty item.

How to request a return: Please email us at julietabottiroli@hotmail.com with your order number and reason for return.